G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit, The temporal pattern of customer satisfaction: a construal-level approach, in: J.P. Helfer & J.L. Nicolas (eds.), Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, May 26-29, Audencia Nantes School of Management, Nantes, France., BRUXELLES, Helfer &Nicolas (eds.) Proceedings- 38th EMAC, 2009, pp. 1 - 5 (atti di: Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, Audencia School of Business Nantes - France, May 26-29 2009) [Contribution to conference proceedings]
G. Pizzi; E.Forti; L. Pareschi; C. Orsingher, Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis, in: Emac Conference Proceedings, s.l, s.n, 2008, pp. 25 - 34 (atti di: Emac /European Marketing Academy) Conference, Brighton, 27-30 Maggio) [Contribution to conference proceedings]
C. Orsingher; M.De Angelis; S.Valentini, A meta-analysis of satisfaction with complaint handling in services, in: Proceedings of QUIS 10, Quality in Services, ORLANDO, s.n, 2007, pp. 127 - 137 (atti di: Proceedings of QUIS 10, Quality in Services, Orlando, Florida, 14-16 June,) [Contribution to conference proceedings]
De Angelis M.; Valentini S.; Orsingher C., An empirical rewiew of satisfaction with complaint handling, in: IL MARKETING DEI TALENTI, s.l, s.n, 2007(atti di: IL MARKETING DEI TALENTI, Roma, 5-6 Ottobre) [Contribution to conference proceedings]
C. Orsingher; M. DeAngelis ; S. Valentini, Generalisation about satisfaction with complaint handling in services, in: Proceedings of the Emac Conference, s.l, s.n, 2007, pp. 90 - 95 (atti di: Emac Conference, Reykjavik, Iceland, 22-25 May) [Contribution to conference proceedings]
C. Orsingher, Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures, HEIDELBERG, Physica-Verlag-Springer Verlag, 2006, pp. 166 (-). [Editorship]
Montaguti E. ; Orsingher C., Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura, «MERCATI E COMPETITIVITÀ», 2006, 4, pp. 137 - 154 [Scientific article]
C. Orsingher, Le script de service fondements du concept et application au marketing des services, «RECHERCHE ET APPLICATIONS EN MARKETING», 2006, 21, 3, pp. 115 - 128 [Scientific article]
P.Eiglier; S.Llosa; C. Orsingher, Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique, «MERCATI E COMPETITIVITÀ», 2006, 2, pp. 61 - 82 [Scientific article]
F. Dano; S. Llosa; C.Orsingher;, Words, Words, mere words? An analysis of service customers' perception of evaluative concepts, «THE QUALITY MANAGEMENT JOURNAL», 2006, 13, 2, pp. 46 - 53 [Scientific article]
C. Orsingher; F.M. Barbini, La costituzione del gruppo Coin, in: Imprese in cambiamento, BOLOGNA, Bononia University Press, 2004, pp. 81 - 93 [Chapter or essay]
MARZOCCHI G.; ORSINGHER C.; VALENTINI S., Parcours hierarchiques de satisfaction des consommateurs de services, in: Atti del convegno (con referaggio internazionale), SAINT MALO, AFM, 2004(atti di: XX Congres de l'A.F.M, Saint Malo, 6-7 Maggio 2004) [Contribution to conference proceedings]
Orsingher C.; Marzocchi G.L., Hierarchical representation of satisfactory consumer service experience, «INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT», 2003, 14, pp. 200 - 216 [Scientific article]
Llosa S.; Chandon J.-L.; Orsingher C., An empirical study of SERVQUALs dimensionality, «THE SERVICE INDUSTRIES JOURNAL», 1998, 18, pp. 16 - 44 [Scientific article]
