Sara Valentini, Chiara Orsingher, Alexandra Polyakova, Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis, in: People Make Marketing, 2018, pp. 131 - 136 (atti di: 47th EMAC Annual Conference, Glasgow, UK, May 29- June 1, 2018) [Contribution to conference proceedings]
Orsingher, Chiara; Wirtz, Jochen, Psychological drivers of referral reward program effectiveness, «THE JOURNAL OF SERVICES MARKETING», 2018, 32, pp. 256 - 268 [Scientific article]
Chiara Orsingher;
Alessandra Zammit, The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust, in: People Make Marketing, Proceedings EMAC 2018, Glasgow, UK, 2018, pp. 1 - 6 (atti di: EMAC 2018, Glasgow, 29 maggio-1 giungo 2018) [Contribution to conference proceedings]
Yves Van Vaerenberg, Dorottya Varga, Arne De Keyser, Chiara Orsingher, The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research, in: I PERCORSI IDENTITARI NEL MARKETING - XV SIM CONFERENCE, 2018, pp. 1 - 5 (atti di: I PERCORSI IDENTITARI NEL MARKETING - XV SIM CONFERENCE, Bari, 18-19 ottobre 2018) [Contribution to conference proceedings]
Orsingher chiara, Valentini sara, Polyakova, Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis, in: Advances in Consumer Research, Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth,, 2017, 45, pp. 1 - 1 (atti di: Advances in Consumer Research, San Diego, California, 26-29 ottobre) [Abstract]
Gelbrich Katja, Hagel Julia, Orsingher Chiara., Digital helpers as marketers: How anthropomorphized digital entities support customers, in: Il Marketing di Successo Imprese, Enti e Persone, 2017, pp. 1 - 6 (atti di: Il Marketing di Successo Imprese, Enti e Persone, Bergamo, 26-27 Ottobre) [Contribution to conference proceedings]
McColl-Kennedy, Janet R; Danaher, Tracey S.; Gallan, Andrew S.; Orsingher, Chiara; Lervik-Olsen, Line; Verma, Rohit, How do you feel today? Managing patient emotions during health care experiences to enhance well-being, «JOURNAL OF BUSINESS RESEARCH», 2017, 79, pp. 247 - 259 [Scientific article]
Visentin Marco; Orsingher Chiara, A field study in bookshops: how the strong power of weak anchors affects consumer behavior, in: Marketing & Retail nei mercati che cambiano, 2016, pp. 1 - 5 (atti di: Marketing & Retail nei mercati che cambiano, Cassino, 20-21 ottobre) [Contribution to conference proceedings]
Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea, Building on the past: advancing theory in services through meta-analysis, «JOURNAL OF SERVICE MANAGEMENT», 2016, 27, pp. 37 - 42 [Scientific article]
Van Vaerenbergh, Yves; Orsingher, Chiara, Service recovery: An integrative framework and research agenda, «ACADEMY OF MANAGEMENT PERSPECTIVES», 2016, 30, pp. 328 - 346 [Scientific article]Open Access
Wirtz Jochen ; Orsingher Chiara, The Bright and The Dark Side of Referral Reward Programs, in: Marketing & Retail nei mercati che cambiano, 2016, pp. 1 - 5 (atti di: Marketing & Retail nei mercati che cambiano, Cassino, 20-21 ottobre) [Contribution to conference proceedings]
Visentin, M.; Orsingher, C., The Strong Power of Weak Anchors, in: 45th EMAC Conference Proceedings – Marketing in the age of data, 2016, pp. 1 - 7 (atti di: 45th EMAC Conference – Marketing in the age of data, Oslo, 24-27 Maggio 2016) [Contribution to conference proceedings]
Sara Valentini; Chiara Orsingher; Alexandra Polyakova, Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery, in: Atti del XII convegno annuale della Società Italiana Marketing, Parma, SIMktg, 2015, pp. 1 - 5 (atti di: ll Marketing al servizio delle città. Beni culturali e rivitalizzazione urbana, Torino, 22-23 ottobre 2015.) [Contribution to conference proceedings]
Aksoy, L.; Hogreve, J.; Lariviere, B.; Ordanini, A.; Orsingher, C, Relative measures in service research, «THE JOURNAL OF SERVICES MARKETING», 2015, 29, pp. 448 - 452 [Scientific article]
Orsingher Chiara, Zammit Alessandra, Polyakova Alexandra, The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions, in: Il marketing al servizio delle città. Beni culturali e rivitalizzazione urbana, 2015, pp. 1 - 5 (atti di: Il marketing al servizio delle città. Beni culturali e rivitalizzazione urbana, Torino, 22-23 ottobre) [Contribution to conference proceedings]
