G. Pizzi;G. L. Marzocchi;C. Orsingher;A. Zammit, The Temporal Construal of Customer Satisfaction, «JOURNAL OF SERVICE RESEARCH», 2015, 18, pp. 484 - 497 [Scientific article]
Y. Van Vaerenbergh;C. Orsingher;I. Vermeir;B. Lariviere, A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes, «JOURNAL OF SERVICE RESEARCH», 2014, 17, pp. 381 - 398 [Scientific article]
Visentin, M.; Orsingher, C., The Effect of blurbs on Consumers’ Response, in: 43th EMAC Conference Proceedings - Paradigm Shifts & Interactions, 2014, pp. 1 - 7 (atti di: 43th EMAC - Paradigm Shifts & Interactions, Valencia, 3-6 Giugno 2014) [Contribution to conference proceedings]
Chiara Orsingher; Jochen Wirtz; Hichang Cho, Online and Offline Referral Reward Programs, in: Lost in Translation: Marketing in an interconnected world, 2013, pp. 1 - 7 (atti di: LOST IN TRANSLATION: MARKETING IN AN INTERCONNECTED WORLD, Istanbul, 4-7 giugno 2013) [Contribution to conference proceedings]
Sara Valentini; Chiara Orsingher, Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery, in: Lost in Translation: Marketing in an interconnected world, 2013, pp. 1 - 7 (atti di: Lost in Translation: Marketing in an interconnected world, Istanbul, 4-7 giugno 2013) [Contribution to conference proceedings]
Visentin M; Orsingher C, Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro., in: SMART LIFE - DALL’INNOVAZIONE TECNOLOGICA AL MERCATO, Roma, Pringo, 2013, pp. 1 - 10 (atti di: Convegno annuale SIM 2013 - Smart life. Dall'innovazione tecnologica al mercato, Milano, 3 e 4 ottobre 2013) [Contribution to conference proceedings]
J Wirtz; C Orsingher; P Chew; S K Tambyah, The Role of Metaperception on the Effectiveness of Referral Reward Programs, «JOURNAL OF SERVICE RESEARCH», 2013, 16, pp. 82 - 98 [Scientific article]
Wirtz Jochen, Orsingher Chiara, Tambyah Siok, Metaperception and the Effectiveness of Referral Reward Programs, in: Innovative Service Perspectives, 2012, pp. 1 - 1 (atti di: American Marketing Association SERVSIG International Service Research Conference,, Helsinki, 7-9 Giugno) [Contribution to conference proceedings]
Valentini S.; Orsingher C.; De Angelis M., A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations, in: The Day After - Inspiration, Innovation, Implementation. Proceedings of the 40th European Marketing Academy (EMAC) Conference, Ljubljana, European Marketing Academy (EMAC) - University of Ljubljana, 2011, pp. 240 - 245 [Chapter or essay]
C. Orsingher; G.L. Marzocchi; S. Valentini, Consumer (goal) satisfaction: A means-ends chain approach, «PSYCHOLOGY & MARKETING», 2011, 28, pp. 730 - 748 [Scientific article]
Ruolo editoriale nella rivista «The journal of Service Management»
C.Orsingher; S.Valentini;M. De Angelis, A meta-analysis of satisfaction with complaint handling in services, «JOURNAL OF THE ACADEMY OF MARKETING SCIENCE», 2010, 38, pp. 169 - 186 [Scientific article]
G. Pizzi; C. Orsingher; G.L. Marzocchi; A. Zammit, The temporal pattern of customer satisfaction: a construal-level approach, in: Frontiers in Service Conference, SINE LOCO, sine nomine, 2010, pp. 1 - 2 (atti di: Frontiers in Service Conference 2010, Karlstad, Sweden, 10-13 giugno 2010) [Contribution to conference proceedings]
G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit, Why does the way you evaluate a service depends on when you evaluate it, in: 39th EMAC Conference:
The Six Senses – The Essentials of Marketing
Editors: Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritter, COPENHAGEN, Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritt, 2010, pp. 1 - 5 (atti di: 39th EMAC Conference:
The Six Senses – The Essentials of Marketing, Copenhagen Business School Denmark, 1-4 June 2010) [Contribution to conference proceedings]
Ruolo editoriale nella rivista «Journal of Service Management»
