75939 - Interpersonal Communication Techniques (1) (A-L)

Learning outcomes

At the end of the teaching module the student knows the main theoretical frameworks and communication techniques useful in interpersonal relations, that is to say awareness of him/herself and of the others, assertiveness and emotional balance.

Course contents

Teaching will be focused on relational and emotional dynamics in interaction. Specifically the following topics will be addressed:

- motivations and functions of relations

- Transactional Analysis

- active listening, empathy and awareness

- assertiveness and emotions

 

 

Readings/Bibliography

Readings are the same for attending and not-attending students

Books' list may change as indicated at the beginning of the course

Enrico Cheli (2005). Relazioni in armonia. Sviluppare l'intelligenza emotiva e le abilità comunicative per stare meglio con gli altri e con se stessi. Milano, Franco Angeli, cap. 4, 5, 6, 7

Domenico Di Lauro (2011). Manuale di Comunicazione Assertiva. MI: Xenia edizioni, cap. 2, 3, 4, 5, 6

Muriel James, Dorothy Jongeward (2001-2015). Nati per vincere. Analisi transazionale con esercizi di Gestalt. MI: edizioni San Paolo, cap. 2

The knowledge of other material (i.e., slides, articles etc.) eventually uploaded by the professor on Virtuale is mandatory

 

 

Teaching methods

Presential lessons, critical discussion of self-perception and self- evaluation tests, simulation exercises  

Assessment methods

The examination test consists in a multiple choice battery of questions. It is given in presence

Erasmus and other exchange programs students are kindly requested to mail the professors (Prof. Galatolo and Lorenzetti) to fix a date for an oral examination

Teaching tools

PC for ppt, word or audio files

Office hours

See the website of Roberta Lorenzetti