B1787 - HUMAN RESOURCES, AND LEADERSHIP IN TOURISM

Learning outcomes

Learning Outcomes B1787 HUMAN RESOURCE AND LEADERSHIP IN TOURISM: What are the most relevant organizational changes shaping the tourism sector? Which theoretical approach may be effectively adopted to discuss and interpret such changes? The course aims at solving these questions and at introducing the student to the general framework of the tourism organization. To achieve such goals, the teaching activity will be structured around three macro-areas. Firstly, the concept of tourism organization will be analysed, highlighting how the organization theory may support the analysis of the tourism activities. Secondly, the course will focus on the analysis of the relationships between information and communication technology and organization, in order to explain how the innovation in the ICT field impacts on the organization of tourism enterprises. The final section of the course will be devoted to the subject of inter-firm cooperation and coordination in the tourism sector

Course contents

To achieve these goals, teaching activities will focus on three main topics:

- Strategies, policies, and techniques for managing human resources: topics, criticalities, evolutionary paths; relationships between HRM and organizational performances; strategies, configurations and roles for managing human resources; managing people in multicultural environments.

- Work, organization and jobs: work organization; job design and roles; authority and power; micro- and macro- structure; evaluating people; reward policies.

- Decision-making processes and organizational behavior: rationality; employee empowerment; regulation processes; managing competencies; worker motivation, involvement, commitment, engagement.

Readings/Bibliography

Lesson notes and other course material made available during the course.

Teaching methods

Methodological foundations: A theory is not a means for identifying solutions to organizational problems; it offers a point of view, a way for interpreting actual phenomena. In Social Sciences, there is not a one best theory: different theories offers different explanations of the same phenomenon. Hence, each theory allows to understand and explain actual phenomena and to identify intervention strategies consistent with the explanation proposed.

Teaching methods: Discussion of different case studies to allow students to approach the real world of business and to teach students how to use different theories to interpret organizational choices. Students are asked to study cases and theories before the class, not after; cases and theories will be communicated in advance to allow preliminary study.

Assessment methods

Written test composed of open questions.

The student, basing on the theories introduced during the Course, have to be able to understand and interpret the main strategies and choices affecting the organization of tourism enterprises.

In particular, students have to be able to identify and apply methods for designing jobs and managing people.

The test covers both the theoretical part and the cases analyzed during the classes. It is not possible to bring books, personal notes or electronic devices in the exam.

Registration (through AlmaEsami) for the exam is compulsory.

Grade scale:
- Sufficient preparation and analytical skills, expressed in a formally correct language → 18-22;
- Adequate preparation, sufficient analytical skills, even if not particularly articulated, expressed with correct language → 23-26;
- In-depth knowledge of the topics covered in the course, good analytical and critical skills, mastery of specific terminology → 27-28;
- Very in-depth knowledge of the topics covered in the course, critical analysis and connection skills, mastery of specific terminology → 29-30;
- Very in-depth knowledge of the topics covered in the course, critical analysis and connection skills, excellent ability to re-elaborate concepts, mastery of specific terminology → 30 cum laude.

Office hours

See the website of Francesco Maria Barbini