75939 - Interpersonal Communication Techniques (1)

Learning outcomes

At the end of the teaching module the student knows the main theoretical frameworks and communication techniques useful in interpersonal relations, that is to say awareness of him/herself and of the others, assertiveness and emotional balance.

Course contents

The course will focus on the dynamics of relationships and emotions in interaction. In particular, the following topics will be addressed:

- motivations and functions of relationships -

Transactional Analysis -

listening, empathy and awareness

- assertiveness and emotions

Readings/Bibliography

The texts are the same for attending and non-attending students The list of texts may vary and will be indicated at the beginning of the lessons

Enrico Cheli (2005). Relazioni in armonia. Sviluppare l'intelligenza emotiva e le abilità comunicative per stare meglio con gli altri e con se stessi. Milano, Franco Angeli, cap. 4, 5, 6, 7 

 Domenico Di Lauro (2011). Manuale di Comunicazione Assertiva. MI: Xenia edizioni, cap. 2, 3, 4, 5, 6 

Muriel James, Dorothy Jongeward (2001-2015). Nati per vincere. Analisi transazionale con esercizi di Gestalt. MI: edizioni San Paolo, cap. 2 

Furthermore, knowledge of other materials that may be made available by the teacher during the course is mandatory

Teaching methods

Lessons, proposal and critical sharing of self-perception and self-evaluation tests, simulation exercises

Assessment methods

The exam will consist of a test with multiple choice questions in presence.

Erasmus students and those belonging to other exchange programs are asked to contact the teachers (Prof. Galatolo and Lorenzetti) to agree on the date of the oral exam

 

Students with disabilities and Specific Learning Disorders (SLD)

Students with disabilities or Specific Learning Disorders are entitled to special adjustments according to their condition, subject to assessment by the University Service for Students with Disabilities and SLD. Please do not contact teachers or Department staff, but make an appointment with the Service. The Service will then determine what adjustments are specifically appropriate, and get in touch with the teacher. For more information, please visit the page:

https://site.unibo.it/studenti-con-disabilita-e-dsa/en/for-students

Teaching tools

PC for ppt, word or audio files

Office hours

See the website of Roberta Lorenzetti